Identity Malta

Identity Malta will be offering limited services, the public are encouraged to make use of online platforms. Visit to offices should be limited to instances when instructed to do so, in these instances Identity Malta must be contacted in advance.

Expatriates Unit

The Expatriates’ customer care desk shall not engage in direct contact with the public. The customer care desk can be reached on +356 2590 4800 or eresidence.ima@gov.mt.

• New Applications - Identity Malta is not accepting new single permit applications except for highly skilled workers and medical professionals, which should be submitted online.

• Pending Applications - Identity Malta will not be issuing any new decisions with respect to applications submitted by applicants who are not in the Maltese territory. Third-country nationals who are physically present in Malta and were issued with an approval in principle should contact the Expatriates Unit on onlinesinglepermit.ima@gov.mt and they will receive an appointment to finalise their application.

• Online Renewals & Change in employment - Requests should be submitted online to https://singlepermit.gov.mt and once the employer has registered on onlinesinglepermit.ima@gov.mt.

• Card collection - Applicants can collect their residency card on the receipt of their confirmation letter.

• Lost card & change in address - Applicants should first contact the Expatriates Unit on +356 2590 4800 or eresidence.ima@gov.mt and they will receive an appointment.

• Online Interim Permit extension - Applicants who need to extend their interim permit should send their request to eresidence.ima@gov.mt and ask for a confirmation email.

• Family members of third-country nationals and applicants for Temporary Residence Permit can submit a new application or renew their permit by sending an email to noneu.ima@gov.mt.

• Live-in carers and healthcare professionals if  the single permit is about to expire send an email to medical.ima@gov.mt to have the permit automatically extended for a further three months. 

EU, EEA & Swiss Nationals

• New Applications & Renewals - EU, EEA and Swiss nationals, who have either been in Malta for three months and have not yet registered their residence or whose residence document has expired, should send their request to eu.ima@gov.mt. Applicants will receive a confirmation email as proof of their registration.

• Family members of EU, EEA and Swiss nationals can also apply for their residence document by sending an email to eu.ima@gov.mt. 

UK nationals

The process of issuing new residency documents to UK nationals residing in Malta is temporarily being suspended. Those who have received their appointment letter will still be seen to on the dates indicated. Beneficiaries will have the opportunity to apply at a later stage and the existing residency document shall continue to remain valid until they are issued with a new one. All queries in this regard should be sent to brexit.ima@gov.mt.

Central Visa Unit

Requests for new visas will only be accepted in exceptional circumstances, including family members of European Union citizens, healthcare and elderly care professionals. Those who are physically present in Malta and their visa or exemption period is about to expire may contact the Central Visa Unit on +356 2590 4550 or visa.ima@gov.mt a week before their time of stay elapses.

For more information please visit:
https://www.identitymalta.com/covid-19-change-in-expatriates-unit-central-visa-unit-service-provision/